Shipping & Returns

  • We currently ship across Canada.

    We do not ship to the USA at this time.

    We do not ship to P.O boxes.

  • We offer free shipping for orders above CAD $100 (before tax) within Ontario.

    Ontario shipping orders under $100 CAD are subject to a $10.00 shipping fee.

    Orders outside of ontario are subject to a $15.00 shipping fee.

  • Orders placed online typically take 3-5 business days to process and pack. All packages are shipped through Purolator or UPS and you will receive a tracking number. Without any delays, these are the expected shipping times: 

    • Within Ontario: 2 business days

    • Out of province: 4-7 business days

Shipping
Every order includes tracking. You’ll receive a tracking number via email from one of our delivery partners once your package has been picked up.

  • Orders may be returned or exchanged within 30 days of delivery. Customers are responsible for return shipping costs.

    • Items must be in their original condition and packaging, with no signs of wear or damage.

    • Personalized items, earrings, nose jewelry, and sale items are non-returnable.

    Exchange orders ship free via standard delivery, with an option to repurchase expedited shipping.

  • You can contact our customer care team via email or phone for assistance or information regarding returns.

    To initiate a return, please click here.

  • All regular policy information still applies; however, policy is extended for the holiday season.

    Any online purchases made on/after November 1st will be eligible for return until January 16th. 

  • Exchanges can be completed by mail or in-store. Direct exchanges are available for the following items:

    • Rings: Can be exchanged for the same style in a different size.

    • Chains: Select styles offered in multiple lengths (16”, 18”, 20”) can be exchanged for a different length, if available.

    If you’d like to exchange an item for something of a different price, your original item will be refunded, and the new item must be purchased separately to generate a new receipt.

  • Refunds are processed once returned items are received at our head office or in-store. Our team will issue the refund within 2 business days, though it may take up to 5 business days to appear on your bank statement.

    Refunds are issued to the original method of payment, and a confirmation email will be sent once processed. Items purchased with a Harmony gift certificate will be refunded as online store credit or exchanged.

Returns & Exchanges