RETURNS FAQ
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Most jewelry items can be returned within a specified period (60 days) from the date of purchase, as long as they are in their original condition.
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Customized, engraved, or personalized pieces, as well as final sale items such as earrings, cannot be returned.
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Returns are initiated by contacting our online customer service team.
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Yes, customers are responsible for the cost of return shipping.
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Refunds are generally processed once the returned item is received and inspected, usually within 5–10 business days, and are credited back to the original payment method.
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Exchanges are available for in-stock items only; for personalized or custom pieces, returns or exchanges are not be accepted.
WARRANTY FAQ
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Yes, we offer repairs at select store locations and replacements for certain items within our warranty period (6 months). Reach out to us, and we can assist you!
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Unfortunately, we do not replace lost items. However, we offer replacements for damaged jewelry within three months of purchase.
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Sorry to hear that! Reach out to us with details, and we'll assist you with a possible replacement if your purchase was within our warranty period.
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Our warranty policy covers all damaged jewelry within three months of the purchase date.
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We stand by the quality of our materials. To ensure longevity and preserve vibrant colours, we recommend following the care instructions provided. If you experience any issues with fading on gold plated products, please contact our customer support team for assistance.
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Our welding warranty covers defects in craftsmanship and materials under normal wear. Please note that the warranty does not cover damage from misuse or accidental harm. For further details on the specific warranty duration and coverage, feel free to reach out to our welding stores directly.
Start a Return
To start your return/exchange, please enter your order details and let us know the items you want to return/exchange using the form below.