Shipping & Orders
Shipping
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Free shipping is available on orders within Ontario that are over $100 (after tax).
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Shipping costs depend on your location and the size of your order.
For orders within Ontario:
$10 shipping fee on orders under $100.
Free shipping on orders over $100.
For all orders outside of Ontario (rest of Canada and the U.S)
$15 flat-rate shipping fee (You’ll see the exact cost at checkout!)
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We use reliable couriers like UPS and Purolator depending on your location.
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Unfortunately, we don’t ship to PO boxes at the moment. Please provide a physical address when placing your order.
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You will receive an email with tracking details as soon as your order is on its way!
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We offer shipping on orders throughout Canada and the United States.
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Unfortunately, once your order is placed, we’re unable to upgrade the shipping.
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You can contact our shipping partners directly after your order has been fulfilled and shipped to inquire about shipping protection. However, please note that we are not responsible for adding this to your order or providing further assistance regarding shipping protection.
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Orders shipped to the U.S. may be subject to duties, taxes, and other fees depending on the value of the shipment and your location. These charges are determined by customs and are the responsibility of the recipient.
Orders
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Unfortunately, we can't make changes once an order is placed, but reach out to us, and we'll help as much as we can!
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Feel free to reach out to our customer care team at harmonyonlinesales@gmail.com for assistance with placing your order.
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Contact us with your order details, and we'll help track down your order!
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Let us know right away, and we’ll make it right initiating an exchange with the correct item!
Email us at harmonyonlinesales@gmail.com
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Check your spam folder first! If it’s not there, reach out, and we'll assist in finding it!
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At this time, we do not offer payment instalment options.
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All of our items are in CAD.
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Try checking your payment details or use a different method. If you're still having trouble, contact us for help.
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Unfortunately, we can't change payment methods after an order is placed.
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Orders may be canceled or refunded for a variety of reasons such as inventory issues. Contact us, and we’ll provide more details.
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Please reach out to our customer service team as soon as possible with your order details, and we’ll assist you in resolving the issue, whether it's sending a replacement or processing a return. We're here to help!
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Reach out to us if you haven’t received your pick-up notification after 7 business days, and we’ll check on the status for you.