Personalized Services

Engravings

  • Yes, you can add pendants, disks, tags or charms to most items. We advise contacting us to check compatibility.

  • For handwritten or hand-drawn designs, its crucial to submit a high-quality image. You can detailed guidelines and instructions here.

  • Once engraved, changes and returns can’t be made. Please review your order carefully before confirming.

  • We’re sorry for the mistake! Contact us right away, and we’ll help resolve the issue.

  • Yes, we offer a variety of chain styles. Ask us about available options before placing your order to upgrade your chain style.

  • Delivery times depend on your location and items, but we aim to deliver within 3-5 business days.

  • Yes, you can order online and choose in-store pickup. Just select this option at checkout.

  • Most of our custom engravings come with no added costs!

    Any additional engraving costs are included in our product prices.

    However, our backside engravings are an additional fee, starting at $5.00.

  • Yes! You can order engravings in most languages. However, fonts may differ from our standard options.

  • Let us do it for you! You can add our locket photo service to your cart here.

  • There are some size and space limitations, and we avoid engraving explicit content or offensive language. We’ll guide you if needed.

  • We offer engraving on a wide range of jewelry, including necklaces, bracelets and lockets. All can be found under ‘Personalized’ products.

  • No appointment is necessary! You can walk in during store hours for engraving.

  • Yes, you can engrave both sides of most items. You can add a backside engraving service to your cart here.

  • Yes, some our pre-made engraving designs are handmade by local artists! Our symbol collection and birth flower collection are a few examples.

Permanent Jewelry

  • Permanent jewelry is jewelry that is welded onto your body without the need for clasps or closures. It’s a continuous piece that stays with you.

  • Yes, welded jewelry comes with a warranty that covers any defects or issues. Contact us if you experience any problems.

  • Welded jewelry is meant to be permanent, but it can be safely removed by a professional jeweler or with a sharp tool to snip the jump ring if needed.

  • Welded jewelry is custom and permanent, so returns are not accepted. Please be sure before getting it welded.

  • Yes, welded jewelry is safe when applied correctly by professionals, using high-quality materials.

  • Generally, anyone above the age of can get welded. However, we will kindly turn away those with pace makers, do to health and safety precautions.

  • Yes, you can wear your welded jewelry in pools or saunas. Just avoid harsh chemicals that might affect its appearance over time.

  • Our welding policy ensures that the process is safe and professional. We provide full details during your appointment.

  • You can book an appointment through our website or call our welding locations (Waterloo, Stone Road, Stratford) directly for availability.

  • Yes, you can cancel or reschedule your appointment within our cancellation window, which is usually 24-48 hours in advance

  • Walk-ins are welcome, but it's best to book an appointment in advance to ensure availability.

  • Yes, you can add charms to your welded jewelry before the welding process.